VR Technical Training

VR Technical Training Project Overview

Another Reality Studio partnered with Best Buy and Geek Squad to create a VR Training experience. Most importantly, Best Buy wanted a more immersive training experience to make their technical product installations more professional. As a result, the application includes installation training for Nest, a quiz for other services to recommend, and objects that interact.

Key Virtual Training Features

• Geek Squad members able to complete a house call in virtual reality, subsequently, reducing time to train
• Virtually install equipment
• Familiarize tech team with industry related tools
• Teaches Geek Squad members how to practice upselling in a virtual environment
• Hands on practice with virtual technical equipment
• VR training video
• Quiz feature
• Selectable equipment for specific equipment training
• Learn proper installation and customer service standards

Challenges and Core Considerations

• The client asked ARS to develop a virtual reality application. In other words, Best buy wanted team members to practice making installation house calls
• The current training experience was time consuming and costly for the client, therefore new tech was required
• App required sound occlusion

Impact: The ARS Solution

• In summary, ARS created a custom VR experience that allows Geek Squad members to complete a service call from start to finish
• The VR experience trained Geek squad members on equipment. For instance, ARS included a Nest thermostat installation
• As a result, there is significant reduction in training time and training cost. Moreover, the XR application frees up staff members from having to participate in training sessions